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Serving Customers and Enhancing the Website Experience
An outdoor product company specializing in clothing and equipment, The North Face has been creating innovative designs that push new technologies and inspire for more than 40 years.
Guidebook: LogMeIn’s Rescue
LogMeIn’s Rescue enables IT teams to support PCs, Macs, and mobile devices securely anywhere at any time over the Internet.
Next Gen Application Delivery: Business in the Cloud
Today’s enterprise IT organization is being asked to architect a network that can handle more requirements than ever before. Connectivity between public and private cloud data centers and the end user typically incorporates a 4th tier where application delivery appliances reside.
Supercharging Your IT Strategy
Driven by the need to provide measurable business value, the IT environment continues to evolve. In addition to the increasing adoption of cloud computing and mobility, these initiatives include big data projects as well as the deployment of new applications and the modernization of existing applications, infrastructure platforms, and private network equipment.
Cloud Is Paying Off For Enterprises… To Get High Returns You Need To Know Key Success Drivers
Cloud adoption is accelerating, as corporate users report they are achieving the benefits from the cloud that they expected. However, general satisfaction levels appear to be moderate, not high. What’s missing?
The New mCommerce Reality
The New mCommerce Reality research report shows how customers still desire consistent, quality service when shopping from their smartphones and tablets. In fact, 22% of respondents said that lack of human interaction was a challenge when it came to mCommerce.
Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media.
The State of Support Services
The technology industry is shifting to more of a services-led business model than ever before. According to the Technology Services Industry Association (TSIA), organizations are making fundamental changes to their organization structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed.
