Smartphones and tablets have changed everything: the way we communicate, the way we meet, the way we get around, the way we shop and more. The connected, on-the-go customer has literally shifted the balance of power in our society. Mobile users have easy access to information, unlimited options, and the ability to publically and instantaneously express praise or dissatisfaction. Read more ›
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Research Report: Live Chat in Support Environments
Based on a primary research effort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings. Read more ›
Serving Customers and Enhancing the Website Experience
An outdoor product company specializing in clothing and equipment, The North Face has been creating innovative designs that push new technologies and inspire for more than 40 years. Read more ›
Guidebook: LogMeIn’s Rescue
LogMeIn’s Rescue enables IT teams to support PCs, Macs, and mobile devices securely anywhere at any time over the Internet. Read more ›
Next Gen Application Delivery: Business in the Cloud
Today’s enterprise IT organization is being asked to architect a network that can handle more requirements than ever before. Connectivity between public and private cloud data centers and the end user typically incorporates a 4th tier where application delivery appliances reside. Read more ›
Supercharging Your IT Strategy
Driven by the need to provide measurable business value, the IT environment continues to evolve. In addition to the increasing adoption of cloud computing and mobility, these initiatives include big data projects as well as the deployment of new applications and the modernization of existing applications, infrastructure platforms, and private network equipment. Read more ›
Cloud Is Paying Off For Enterprises… To Get High Returns You Need To Know Key Success Drivers
Cloud adoption is accelerating, as corporate users report they are achieving the benefits from the cloud that they expected. However, general satisfaction levels appear to be moderate, not high. What’s missing? Read more ›
The New mCommerce Reality
The New mCommerce Reality research report shows how customers still desire consistent, quality service when shopping from their smartphones and tablets. In fact, 22% of respondents said that lack of human interaction was a challenge when it came to mCommerce. Read more ›
