INTRODUCTION: DIGITAL TRANSFORMATION DRIVES THE NEED FORCOMPOSABILITY Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless of company size, vertical market or geography—shifted to a digital-first model to adapt to a world where digital technologies are the only way to interact with customers. In addition, most businesses quickly determined that hybrid work—where workers split their time be-tween […]

From workplace challenges to the daily to-do list, real life is a series of projects. The question is, do schools adequately prepare students for this kind of environment, particularly in the digital domain? Some say not – and that’s where project-based learning, or PBL, can help. Meant to help students apply analytical skills to real-life problems in the twenty-first century, […]

SPOILER ALERT: Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission. A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader.

When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) with a number of benefits. In a recent survey of 187 SMBs (defined as those with up to 400 employees) in North America, Europe, Asia, and Australia, Metrigy found that the majority of […]

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success. Want to see all the nice things Metrigy said about us? Download the report […]

Get the most out of your Microsoft Teams investment with RingCentral Cloud PBX for Microsoft Teams. Upgrade your setup to include enterprise-grade telephony for faster productivity, stronger reliability, and tighter security irrespective of your business size. This guide to enhancing Microsoft Teams setup will help you gain insights into:• The importance of direct routing for your business needs• Benefits of […]

Voice has always been an intuitive way to communicate with those around us. And from jumping on a call hands-free while driving to changing the temperature on the thermostat with voice commands at home, new innovations in are changing what’s imaginable with next gen voice tech in the coming years. As technology continues to advance and new innovations come to […]

Consumers are shifting to Digital and Next-Gen Digital. Generation Z and Millennials have a clear preference towards Digital Channels to communicate with companies. That’s why organizations are focused on delivering first-generation digital. You need to support Next Gen Digital to meet your customers where they’re looking for you! But that’s not easy. See how to meet your customers where they’re […]