The industry analysts at Metrigy reveal how to cut costs, add features, and increase reliability It’s no secret—Teams phone capabilities are problematic and limited, but you’ve got options. This research by Metrigy analysts will help you find the solution that’s best for your business.

Congrats! You have Microsoft Teams implemented across your business. That’s no surprise given the number of daily Microsoft Teams users grew from just 20 million to a staggering 145 million year-over-year—a result of the COVID-19 pandemic and the acceleration of remote work. But what about telephony for Microsoft Teams? What do you need to know about it? Get a quick […]

Customer satisfaction is the top priority for business and technology leaders no matter the size of the businesses. However, small businesses are way behind the Customer Experience (CX) technology as compared to larger companies with 400 or more employees. To stay competitive and to offer a memorable customer experience, CX technology has become imperative for small businesses as well. Download […]

Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service? In the past, contact centers have used a one-size-fits-all approach. This made sense for the sheer size and scale of operations. But today, people expect more when interacting with their favorite brands. According to McKinsey, 71% of customers want personalization, and 76% get […]

Instant messaging, email and video played a big part in keeping employees connected through the pandemic. But recent research shows just how much businesses of all sizes still depend on voice communication. In fact, over half of 25 to 64-year-olds say they’ll use their voice devices more going forward. To prepare accordingly, it’s vital to consider how your voice systems […]

In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams. This is why, in times of uncertainty, organizations should not leave employees to their own devices expecting them to figure things out by themselves. In today’s workplace, wherever that may […]

Modern business is mobile. In fact, 75% of small and mid-sized businesses believe the freedom to work from anywhere (WFA) is the new norm. Now, more than ever, it’s crucial for your business to go mobile. With the right cloud-based communications system, you and your employees can easily work on the go. Whether you’re on the road, at home, or […]

Prior to COVID, 89% of people worked full-time in person (three or more days). Now, the work environment is quite different, with small and mid-sized businesses increasingly shifting to a hybrid or remote work model. Having a hybrid or full-time remote work arrangement jumped from 11% pre-COVID to 39% during COVID, and that shift seems unlikely to change any time […]