Articles By: RingCentral
Making Magical Moments in CX
It goes without saying that contact center leaders need to create fast, responsive, and frictionless experiences for customers. Second, the ability to switch between channels is also quickly becoming table stakes in today’s world. Download now.
Unlocking the Power of Voice in 2022
The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless and convenient service experiences can be. But, what we don’t often discuss is the inherent need for voice support.
Maximizing Productivity in the Contact Center
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe that experiences have significantly improved over the past year, making productivity a non-negotiable metric for success.
15 Statistics That Show How Gen Z Are Changing Customer Service
Gen Z is on the rise, and just like Millenials before them, their entrance into the market promises a significant shift in the types of services and experiences businesses need to offer to stay relevant. Download this infographic and see 15 statistics how Gen Z is reshaping business.
Emergency Medicine Telehealth: What’s Possible And What’s Practical
The role of telehealth technology has exploded throughout the pandemic, reaching adoption levels that were previously deemed unattainable. According to a study by Becker’s Hospital Review, roughly 80% of Americans believe the quality of care issued through telehealth platforms could match that of in-person consultation, up from just 43% before the pandemic.
Quick Guide To HIPAA-compliant Communication Between Healthcare Providers
In the medical field, collaborative communications are critical. Care coordination team members must work together closely and share information with one another to ensure positive patient outcomes. At the same time, they must also abide by HIPAA regulations. This guide explores how healthcare providers can ensure HIPAA-compliant collaborative communication within care teams.
Grow Organic Practice Revenue By 10% With Telehealth Services
Are you trying to calculate the ROI of your telehealth program, but aren’t sure where to start? Calculating ROI might seem complicated, but it doesn’t have to be. This worksheet explains what to keep in mind when calculating the ROI on your telehealth communications platform.
RingEX for Healthcare Providers
RingRingEX is an industry-leading platform for cloud communications, empowering healthcare providers to streamline internal collaboration and better connect with their patients. Download this quick fact sheet to see how you can deliver better patient and member experiences and bring down costs with modern and secure cloud communications.
