Cisco delivers a valentine and returns to sales growth

(Source: The Mercury News) It was the first time in six quarters that Cisco reported a year-over-year increase in sales. The results helped boost Cisco’s share price by 6.4 percent, to $44.80, in after-hours trading. The company has been putting more of its focus on softwareand cloud-based networking and other services. Cisco said its sales were …

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Microsoft revamps its startup programs with $500M commitment and new co-selling program

(Source: TechCrunch) Now, however, the company is launching Microsoft for Startups, a program that aims to bring technology and marketing expertise to startups and that — maybe most importantly — includes a co-selling program that allows startups to piggyback on Microsoft’s existing sales force. In addition, Microsoft is tweaking some of its …

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Google says 100+ ad networks support AMP, releases 3rd-party technology support

(Source: Marketing Land) The company also released Real-Time Config to enable publishers to integrate third-party technology without compromising speed. Google says 31 million domains have adopted AMP. Publishers who have are earning three times more ad revenue per day from their ads delivered by Google’s ad networks, AdSense and …

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IGEL software goes from strength to strength in ANZ as user experience dictates organisational change

(Source: CSO Australia) For the year ending December 31, 2017, IGEL’s dedicated software sales including the IGEL Universal Management Suite™ and IGEL OS™, were up by more than 60 percent in ANZ, consolidating the company’s strong market position at the end of the financial year, when a new focus on softwaredelivered an increase of …

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LCBO Teams Up With Shopify For Ontario Online Weed Sales

(Source: HuffPost Canada) The Ontario government has inked a deal to use Shopify Inc.’s e-commerce platform for cannabis sales online and in stores as part of its plan to be the province’s sole distributor of legal … The agency selected the tech darling to provide point-of-sale systems for in-store and online sales in late 2017. “Bringing ..

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Communication and Collaboration Across Teams. Nissin Food Holdings Co., Ltd. Connects With External Designers Using Shared Folders and Mobile Apps in Adobe Creative Cloud for Teams.

Peek under the lid at Nissin. Nissin revolutionized food with the invention of Cup Noodles. Now, as a globally recognized company, they rely on packaging design to represent the face of their brand. They recently migrated to Adobe Creative Cloud for teams — and it has doubled their productivity.

Deconstructing Creativity. Sydney Creative Agency Paper Moose Delivers Forward-Thinking Projects for Clients With Adobe Creative Cloud for Teams.

As a full-service agency offering everything from graphic design to VR/AR experiences, Paper Moose depends on equally adaptable software. That’s why 80% of their ground-breaking projects are created in Adobe Creative Cloud for teams.

IDC Market Spotlight: A Maturity Model for Delivering Proactive Customer Service

According to IDC Research, “customer service is the new marketing” in an age where the relationship that is built through service is what differentiates an organization or a brand. The customer support and service organization is now the clearinghouse for all customer concerns raised through a myriad of channels. With an increasing number of interactions taking place through digital channels, […]

Forrester TEI Study for CSM

A June 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow How Epicor Software Achieves 104% ROI by Transforming Global Customer Support This Forrester Study provides a framework and customer example to help readers evaluate the potential financial benefits of investing in ServiceNow Customer Service Management. To understand and illustrate the benefits, costs, and risks associated with ServiceNow, […]