In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty. The white paper “Contact Centers Must Go Digital or Die” illustrates: • How to deploy digital […]

(Source: Yahoo Finance UK) Adobe is one of the world’s largest and most diversified software companies. Adobe’s award-winning software and technologies have set the standard for …

The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This analysis reveals the many hidden […]

(Source: PR Newswire) JPMorgan Chase is consolidating its technology onto one servicing platform for … JACKSONVILLE, Fla., Oct. 27, 2015 /PRNewswire/ — Black Knight Financial ..

(Source: Insider Trading Report) .. that Price Matthew Adrian, officer (SVP of Global Marketing) of Zendesk, Inc., had … The Company provides a software-as-a-service (SaaS) customer service …

Did you know that without a talent management strategy, a company with 250 employees is losing over $200,000 every year in preventable turnover alone? The new eBook, Why Your Nonexistent Talent Management Strategy is Costing You Money – And How to Fix It, shares the alarming hidden costs of managing employees “the way you’ve always done it.” If your organization is […]

What this study highlights is that businesses that are operating in Europe or plan to grow their presence in the region, must consider the role that mobile channels can play in both selling their products and providing customer support. However, it is also essential that they consider the local differences in terms of customer preferences for mobile engagement. A one-size […]

(Source: CSO Australia) Dynatrace named #1 application performance management provider, … of Ruxit, the revolutionary all-in-one, SaaS-based performance monitoring solution, and …