Articles By: RingCentral
Leading an Agent-Centric Contact Center
Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission. A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader.
Metrigy Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers Lower Costs, Stronger Reliability, Advanced Features
When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) with a number of benefits.
MetriStar Top Provider Award: Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success. Want to see all the nice things Metrigy said about us?
Cloud PBX for Microsoft Teams – Small and Mid-Sized Business Edition
Get the most out of your Microsoft Teams investment with RingCentral Cloud PBX for Microsoft Teams. Upgrade your setup to include enterprise-grade telephony for faster productivity, stronger reliability, and tighter security irrespective of your business size.
10 Ways Voice Will Disrupt Workplace in the Next 5 Years
Voice has always been an intuitive way to communicate with those around us. And from jumping on a call hands-free while driving to changing the temperature on the thermostat with voice commands at home, new innovations in are changing what’s imaginable with next gen voice tech in the coming years.
The New Digital Landscape
Consumers are shifting to Digital and Next-Gen Digital. Generation Z and Millennials have a clear preference towards Digital Channels to communicate with companies. That’s why organizations are focused on delivering first-generation digital. You need to support Next Gen Digital to meet your customers where they’re looking for you! But that’s not easy.
Enhancing Teams With Enterprise-Grade Telephony
Today’s workers and customers connect with each other using several different channels, including team messaging, video, emails, chats, and more. Often, they utilise Microsoft Teams to achieve this connection. However, one feature where Teams cannot meet modern requirements is with its telephony.
The UCaaS Playbook: Business Continuity
Understanding business continuity If there’s one thing the last few years have shown, it’s that disasters can strike at any moment. The COVID-19 pandemic was a harsh lesson that despite even the best strategies, “business as usual” can be upended in an instant. And pandemics aren’t the only disruptions businesses might face.
