It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss? • High agent turnover rates and slow ramp-up times • Time-consuming sharing of information • Inability to access needed experts, reducing first-contact resolution

It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.

Modern businesses are increasingly concerned about comprehensive security, as threats continue to grow. Employees are more mobile and using differentiated services, requiring in-depth security at all levels. Coupled with the major shift of enterprise adoption in global cloud solutions, the pressure and responsibility of protecting corporate data has subsequently increased. The cloud workplace offers a powerful, flexible, and reliable platform […]

Cloud-based communications solutions offer obvious benefits over traditional on-premises PBX systems, including peace of mind, unsurpassed scalability, and overall cost effectiveness. But while cloud technologies can drastically reduce management and implementation complexity, the transition from legacy PBX solutions to cloud-based solutions can still involve unforeseen complications and challenges. The secret to a successful deployment is a well-planned implementation aligned with […]

Businesses are rapidly moving to the cloud for their communications and collaboration needs, especially when they want to deliver a consistent set of services to staff anywhere in the world without the hassles of maintaining a PBX of their own. Unified Communications as a Service (UCaaS) strives to meet business needs for features and performance, but achieving a successful rollout […]

When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching to a cloud phone system, let alone one simple integrated and unified communications solution, clearly outweigh the benefits of managing a legacy phone […]

The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada. Service provider scores are based on criteria such as installed base of financial stability, market share momentum, service development and support options. Service provider scores and data are displayed in charts and tables in the report, accompanied by […]

RingCentral Contact Center™ enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With InView Performance Management, supervisors address many of the challenges of agent management, and your business will always be equipped to respond quickly to dynamic customer needs. Join Max Ball, Director of Product Marketing, to learn how this powerful solution […]