Articles By: RingCentral
Master Class: What Changes with Remote Customer Support?
If your contact center closes its doors to protect the health and safety of employees, or simply to help scale operations, customer service operations will move online. If you’ve never worked from home before, you’re not alone. But as the nation and the world transition to remote work situations, it might be the new norm.
Master Class: The Benefits of Remote Call Center Teams
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of the business when compared to others.
Remote Agent Playbook
While working remotely continues to grow in popularity, the decision to allow teams to work from home has typically presented more challenges for some areas of business when compared to others.
The Total Economic Impact™ of Investing in RingCentral Contact Center
In a cloud world, the limitations of premises-based contact center systems become more apparent. Whether your company has experience in contact center solutions or whether you’re just taking your initial steps, selecting the wrong partner can have disastrous consequences down the line.
UC As a Service (UCaaS)
The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada. Service provider scores are based on criteria such as installed base of financial stability, market share momentum, service development and support options.
The Aragon Research Globe™ for Unified Communications and Collaboration, 2019
Aragon Research releases its third Aragon Research Globe™ for Unified Communications and Collaboration. It examines 14 major providers in a market that focuses on all forms of collaboration and communication.
TCO: Understanding the Real Cost of Your Business Communications System
When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process.
IHS Markit: Service Provider Scorecard
The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada. Service provider scores are based on criteria such as installed base of financial stability, market share momentum, service development and support options.
