Discover the lessons ServiceNow learned on their journey to building a business service–centric Services Reliability Team. Leveraging the combined power of ITSM & ITOM, they now deliver high performance & high-availability business services to all employees while proactively eliminating service outages.

Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. Learn the 4 key stages to deploying a healthy CMDB with this ebook including real-life examples that you can put into practice today.

Achieving complete visibility into your infrastructure requires reliable configuration data. With a solid plan, you can have a healthy CMDB and provide a foundation for implementing automated discovery. Learn the 4 stages to achieve complete visibility of your infrastructure with reliable data in your CMDB.

A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.

Your workforce is becoming more global, social, and mobile. They expect a consumer‑like service experience when interacting with HR. Download this report to read Gartner’s recommendations for HR and IT leaders investing in modernizing their HR service delivery technologies and processes.

Gartner, an independent research firm, recently published its first‑ever Market Guide for Integrated HR Service Delivery (IHRSD) solutions. We’re are extremely excited that ServiceNow is represented as an IHRSD solution vendor in this guide and checks all the boxes in the IHRSD Vendor Solutions Table.

The Forrester TEI study examines potential ROI enterprises may realize by improving IT operations management and eliminating service outages. Customers interviewed experienced major financial benefits in improvements with IT productivity and cost savings. Read this study to learn more.

Increase service visibility and improve your service delivery by efficiently mapping IT infrastructure to business-critical services. Shine a spotlight on IT issues that threaten your business services. Read this eBook and learn how to transform the way you solve IT service delivery issues today.