This webinar recap discusses the burdens placed on field service workers, and how chatbots can improve their daily interactions to drive morale, increase efficiency, and impact service delivery. The webinar focuses on the various levels of complexity of bots and gives a 3-step guide how to: • Identify the most logical processes to automate• Rank processes• Formulate a bot flow

Improve your customer experience with modernized field service management. Providing excellent field service is critical to improving customer satisfaction. However, many field service organizations still schedule and manage work manually. This leads to repeat visits and frustrated customers and employees. But by embracing automation and digitization, there’s a way to keep up with rising customer expectations. Learn how to modernize […]

This case study talks about the challenges that ServiceNow’s accounting team experienced each month during the close process that led to the development of the Finance Close Automation app. Now, the team closes faster, has reduced risk, and increased team satisfaction.

Late nights at the office. Multiple platforms for different teams to manage. Many spreadsheets to reconcile. Emails back and forth. Finance executives are getting stuck in the trees with no time to see the forest, making the month-end close stressful and complicated. This white paper examines 5 best practices for improving the monthly close.

Accounting teams work tirelessly to close the books, and often use emails, checklists and other manual processes to get the job done. This white paper examines the 5 signs your organization needs to move away from these manual processes to modern workflows to allow for a faster close with less risk and improved employee experience.

The workplace expects great customer service and HR is now leading a pivotal role in creating purpose‑filled, empathy‑driven experience at every stage of the employee journey. This eBook highlights companies around the world who are defining the digital employee experience in their organization. From delivering self‑service on mobile devices, to ensuring employees have what they need day one on the […]

A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers seamlessly connect their IT infrastructure to transform the customer experience for business stakeholders.

Discover the lessons ServiceNow learned on their journey to building a business service–centric Services Reliability Team. Leveraging the combined power of ITSM & ITOM, they now deliver high performance & high-availability business services to all employees while proactively eliminating service outages.