ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying ServiceNow® Field Service Management. Read this study to find out the value this solution can bring to your organization.

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include: ∙ Improved first contact resolution by up to 20%∙ Reduced cases initiated over phone by 40%∙ Increased revenue retention by $5.2 million from support contract renewals The Total Economic Impact Of ServiceNow Customer Service Management, a November 2020 commissioned study conducted by […]

By consolidating key field service management components onto one strategic platform, ServiceNow Connected Operations gives organizations near real-time visibility into assets in the field. Learn how making IoT data actionable can enable your business to quickly respond to issues, proactively notify customers, and rapidly remediate problems.

There’s untapped value in the massive volumes of underutilized IoT data, particularly when integrated with smart workflows. In this case study, a manufacturing organization taps into seamlessly connected workflows to analyze and act on IoT data in real time. See how this approach delivered ROI in customer service, field engineering and other mission-critical departments.

With IoT data stuck in silos separate from field service, companies are leaving insights and efficiencies on the table, and getting only a fraction of the potential value from IoT investments. Learn how ServiceNow Connected Operations connects your IoT data to your operations with digital workflows—so you can use field resources more effectively and maximize output from critical infrastructure.

See how your peers are delivering superior location-based service. This quick read explores Lowe’s, Kansas City Southern Railways, and NTT Data successes powering greater customer satisfaction via innovative field operations.

Providing excellent field service is critical to improving customer satisfaction. However, many field service organizations still schedule and manage work manually. This leads to repeat visits and frustrated customers and employees. But by embracing automation and digitization, there’s a way to keep up with rising customer expectations. Learn how to modernize field service with six best practices to make your […]

Read how HP Indigo has improved customer experience with a unified technology platform for field service and customer service that empowers customer technicians to be mobile case agents. The platform has also improved product uptime and customer satisfaction while decreasing problem resolution times. Discover: • The benefits achieved by allocating primary field engineers to customers• How HP Indigo approached knowledge […]