Read the complimentary 2021 Forrester Wave for Low-Code Development Platforms For Professional Developers for an unbiased, third-party evaluation of low code platform vendors, as organizations move to scale low code across the enterprise. According to this evaluation, “ServiceNow has grown to a low-code platform of the first rank. Known for its IT service management solutions, ServiceNow has invested heavily in […]

In this report, you’ll see actual business value data, certified by Forrester Consulting, on how ServiceNow’s unified cloud platform allows your IT teams to resolve issues fast, reduce administration costs, boost output significantly, improve decision-making and accelerate innovation. You’ll also see examples of how companies like yours thrive from automating and optimizing their IT services and operations.

You may be surprised what you didn’t know about delivering outstanding customer experiences: that it’s more than engagement. This guide offers an indispensable checklist for powering behind-the-scenes customer operations with digital workflows to create a customer-obsessed organization.

Inside the Gartner 2021 Magic Quadrant for the CRM Customer Engagement Center report you’ll find an unbiased, third-party evaluation of vendors providing customer service and support applications. You’ll also learn the details on why ServiceNow is named a Leader in the 2021 Magic Quadrant for a second year in a row. Gartner “Magic Quadrant for the CRM Customer Engagement Center,” […]

ServiceNow conducted a survey of 989 field service technicians. See the top five most-requested features they requested in a mobile field service management solution. This infographic reveals how you can enable your team to perform work efficiently and safely—completing the job the first time.

Get insights from 100 field service leaders in this report on emerging technologies in field service. You’ll learn why edge computing is top of mind for organizations looking to transform services, extend maturity in digital transformation, and streamline processes for greater profitability.

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include: • Improved first contact resolution by up to 20%• Reduced cases initiated over phone by 40%• Increased revenue retention by $5.2 million from support contract renewals The Total Economic Impact Of ServiceNow Customer Service Management, a November 2020 commissioned study conducted by […]

For businesses that want to transform, modernizing ITSM is a step in the right direction. Five leading brands—SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland—made that move, and they aren’t looking back. Read this ebook.