Recent events have given new meaning to “unexpected disruption”— creating a chaotic business environment for every single industry. There’s new urgency to how, when, and where banks service customers’ needs, adding new stress to changes that have already been underway for some time. It’s time for a more connected and efficient front, middle, and back office.

Without strong customer-centric processes, it’s difficult to provide consistently great experiences. Delivering fast, personalized, and convenient servicesrequires banks to digitize the way work flows from the front to the back office. Download this infographic and find out how.

During the pandemic banks had to experiment and take risks that under normal circumstances they would never have considered, such as rapidly deploying a range of digital tools. To the surprise of many, employees and customers enthusiastically embraced these digital offerings. Find out how digitizing operations can bring enormous efficiencies while serving customers with greater personalization.

Augmented Reality (AR) is widely used within field service organizations. This report from WBR explores the current and future use cases of AR and analyzes how these tools generate ROI. Learn how you can apply best practices to achieve the strongest possible outcomes for your service organization.

ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for IT Service Management (ITSM) Tools and is in the highest position for vision and ability to execute. This is the eighth consecutive year that ServiceNow has been recognized as a leader, garnering industry notability for its ITSM solution and digital workflows supported by its native IT Operations […]

Change can happen in an instant, as many leaders learned firsthand in the past year. Read on to learn how organizations like Blackhawk Network, Kiwi Bank, and Teradata upped their game to meet increasing customer expectations in the face of adversity with ServiceNow, as told at Knowledge 2021.

This report by Aberdeen reveals the role and impact of customer operations on service and back-office activities—highlighting how leading firms build and manage a top-notch customer operations program that rewards them with loyal clientele, agility, efficiency, and reduced costs. Customer Operations 2021: Success in CX and Digital Transformation Through Service and Back‑Office Alignment, Omer Minkara, Aberdeen, June 2021

Low-Code app development is helping remove backlogs so companies can accelerate the transformation of business processes into digital workflow. In this workbook we explore the challenges leaders face in building apps fast while avoiding sprawl, and suggestions on how to make your low-code adoption a team sport. Download to learn more!