To support the organization in its pursuit of innovation, and to address future uncertainties, development teams must be freed. Other employees should be empowered to build apps rapidly—without compromising enterprise governance. This eBook highlights the key imperatives and objectives behind speedier automation, essential apps, and more efficient ways to get work done.

Every organization should want to quickly build apps at scale on a well-governed, low-code platform. It is an imperative that helps you reduce backlogs and free up your team to focus on business-critical needs. We outline the steps you can take to accelerate innovation with low-code app development.

This Forrester Consulting Opportunity Snapshot looks at Hyperautomation, and how it is central to business transformation. More than 450 automation strategy and implementation decision-makers were surveyed on their approach to improving automation maturity. Learn from their insights and explore how your firm can improve your automation strategy and technology to drive business impact.

Everyone’s talking customer experience. Let’s make it happen. The health of your brand, products, and services depends on delivering exceptional experiences time and again. It’s always existed, but experience is now a discipline and a focus. And it’s everywhere. Learn how to take experience off the page and put it into practice, while delivering the feel-good engagements your customers demand […]

Learn six best practices used by customer service leaders to instantly handle common customer requests when the unexpected happens. See how to:• Increase the use of self-service with automated solutions• Help customers complete requests and get answers fast• Empower agents to resolve customer issues automatically

See how ServiceNow is helping Rogers Communications elevate employee and customer experience by helping employees relate to customers in the moment.

Leaders have always needed to innovate to meet demands from the business and customers, but recently customer experience has been reimagined for an increasingly digital, contactless world. Customer service no longer just needs to meet a high standard. It needs to be exceptional to provide the experiences customers want. Read this report to discover the three biggest customer experience trends […]

Customer experience is the key battleground for brand differentiation in today’s hyper-competitive, always-on, highly connected world. Explore the top business imperatives driving the most successful customer service organizations, including how to harness the power of your entire enterprise to deliver outstanding experiences.