Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also offers:• Inventive best practices• Recommended technologies• Customer experience case studies

Power great customer and employee experiences with intelligent technologies Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience by increasing satisfaction, improving service processes, and increasing the efficiency and effectiveness of issue resolution.

A new generation of low code development solutions is fast emerging and yielding significant bottom-line results. Learn how everyday employees are serving as citizen developers—creating apps on demand, at scale, and in step with IT. Read our white paper to see how your organization can create:• Apps faster—accelerating service delivery• Cross-enterprise experiences users love• Apps that scale without sprawl—meeting enterprise […]

Employee empowerment is a vital factor in your business’s success. But many CHROs are disappointed when they find out their human capital management systems fall short on employee experience. Read this ebook to discover how you can engage your employees from anywhere, by building on your existing human capital management with automated, intelligent digital workflows.

How can you deliver moments that truly matter for your employees—wherever they are—now that hybrid working is the norm? Read the 2022 Trends Report to discover key insight on transforming employee experience. Inside, you’ll see how to attract and retain top talent, craft personalized experiences, and quickly support new ways of working with an automated employee journey.

Ensuring employees are fulfilled by their work is key to business success. But Human Capital Managements still lack an employee experience layer that tames enterprise complexity. Read this ebook to hear from industry expert Josh Bersin on how you can deliver a more engaging experience for today’s modern workforce, by combining your human capital management with ServiceNow HR Service Delivery.

To stay competitive, organizations must automate processes quickly and at greater scale for both customers and employees. Learn why having a low-code development platform with integration capabilities is so essential in accomplishing this goal. Read this white paper for insights on simplifying and accelerating process optimization, enabling business stakeholders to see better outcomes faster. Key takeaways include:• The process automation […]

By creating a partnership between citizen developers and your IT team, end users at your organization can build high-quality solutions quickly and safely, at scale, through ServiceNow®. Download the Gorilla Guide to Citizen Development with ServiceNow App Engine, and learn how you can best recruit, foster, and support citizen developers.