Today, most customers expect companies to provide them with at least some resources to help themselves. But 62% of field service leaders surveyed feel that their current self-service capabilities are only somewhat effective. In addition, many field service organizations are looking to implement more advanced applications of self-service through capabilities like AI. In this report from WBR, you will get […]

To deliver the quality of field service your customers deserve, you need to give them exceptional experiences with speed and efficiency. Read this ebook for 5 steps to enable a proactive field service model. Discover how you can free up your field service agents to focus on more complex challenges, by breaking down silos, automating tasks, and enabling customers to […]

Silos and costly integrations act as a barrier to delivering exceptional enterprise customer experiences. Read this eBook to see how you can transform your enterprise CX by connecting to your customers, partners, and suppliers on one ecosystem, with ServiceNow. You’ll learn how to simplify business operations, drive down cost-to-serve, lower time-to-revenue, and accelerate growth with automation.

To keep pace with today’s rapid change, low-code empowers everyone to do more with less. But how can you build great experiences swiftly, while safeguarding app quality, data security, and platform stability? Discover low-code with easy, effective governance, in this eBook. You’ll see how to reduce development time and empower low-code builders and pro developers to work together in a […]

Legacy systems and unused assets draw resources away from the modern tools and innovation that could spark business-building change and growth. But with so many siloed systems and services, how can you locate these budget-draining parts of your IT estate? Learn 5 steps toward curbing your spend through better software, hardware, and cloud asset management.

Software adds up to a significant portion of a modern enterprise’s spending. However, many organizations are still using outdated systems to track expenses, leading to inefficiencies that cost the business. Read this ebook for eight tips on how you can create a smarter software asset management (SAM) strategy. By streamlining SAM on a single platform, you’ll drive cross-department efficiencies and […]

Your organization can supercharge key digital transformation initiatives like DevOps and SRE by enabling a higher level of integration of IT services and IT operations. Get this global EMA research to see how to make it happen by moving to a ServiceOps model powered by AI and automation.

In tough times, it’s tempting to try to maintain the status quo. But that approach can lead to business stagnation. Instead, you need to become a change-capable organization, where every employee is empowered to spark the light of innovation. Read this ebook to see how you can build a strong digital foundation that enables smart, iterative transformation, equipping employees to […]