Provide better service, on every channel Supporting your customers via phone calls, live chat, and social media channels like WhatsApp or Facebook Messenger? Learn how to not only provide better service, but also empower your agents to have better conversations across every channel in this guide.

Contact Center Playbook – A practitioner’s guideThis Playbook teaches you how to make the most of your contact center once it’s up and running. Six contact center leaders share their learnings on:• Essential features• Outbound sales optimization• AI• Integrations• Analytics Grab your copy.

Red Hat OpenShift Virtualization provides a unified, modern, cloud-native infrastructure for your virtualized and containerized applications and workloads.

Read this checklist to learn about 7 key considerations for choosing a platform for transforming your applications.

Application modernization is a clear priority for organizations across regions. Read this report to discover key findings from our survey.

Discover current trends in application transformation and how you can modernize using hybrid cloud application platforms and cloud services.

Data shows that multicloud environments are becoming more commonplace, and Oracle offers a unified strategy and set of tools for making the most use of a highly interoperable environment. Oracle Cloud Infrastructure (OCI), Oracle’s Gen 2 cloud, has unique partnerships with Microsoft, Equinix, and VMware enabling a distributed “Internet of Clouds.” Read this paper from Accenture and learn more about […]

A digital-first mindset enhances the experience for businesses, suppliers, partners, consumers, employees, and customers by bringing intelligence, relevancy, and personalized information into interactions for greater value and understanding. Download this whitepaper from IDC and Oracle for survey results and a high-level overview of how cloud migration and a digital-first strategy offer immense value for customers.