Privileged Access Governance – Close the Gap Between Privileged Access and Standard-User Identities
Now, there’s no reason why you can’t have a complete view of all your identities and rights, from standard-user to privileged users. One Identity’s Privileged Account Governance (PAG) bridges the management gap.
Key Success Factors for Identity Governance in Hybrid Environments
Governing identities and managing access can be challenging when digital assets are varied, and span the cloud and on-premises environments. Today’s solutions are making it easier to cope with diverse identity governance requirements across multiple systems and hosting scenarios. This paper looks at how security professionals are addressing identity governance in hybrid environments.
Checklist: Managing Work-From-Home Contact Center Agents
Having remote business capabilities is more essential now than ever before. When teams operate remotely, they tend to lose their interpersonal connections and the ability to tackle unified responsibilities within the company. Fortunately, RingCentral well equipped to assist customers with adapting to remote work environments by utilizing cloud capabilities to provide functional collaborative systems.
Long Hold Times are Killing Your Customer Experience
90-seconds can feel like an eternity when you’re sitting on the phone waiting for help, or answering automated voice prompts, or even waiting for a response from an agent on live chat agent. So, the question is, what does that mean for your business and how can you handle hold time better in every part of your contact centre?
Build an Efficient IT Foundation for Modern Business Success
IT modernization helps you get more from your current IT investments while freeing budget and time to prepare for the future. This e-book reviews key steps in your IT modernization journey and recommendations for getting started.
Standardize to Improve IT Efficiency
Standardizing your IT environment can help you increase flexibility and efficiency. This e-book reviews eight key considerations for implementing an effective standardized operating environment (SOE).
Infographic: Business Value of Red Hat Solutions Over Unpaid Software
This IDC infographic highlights the cost advantages and business value of supported Red Hat solutions over unpaid open source infrastructure software.
IDC: Value of Red Hat Solutions Compared to Free Open Source Software
This IDC executive summary shows the business value of Red Hat’s commercially supported infrastructure software versus free open source solutions.
