Disruptive Customer Engagement
As we head toward the year 2020, there can be no doubt that deploying contact center solutions in the cloud is “the new normal.” What began with a few solution providers building breakthrough software at the beginning of the decade has become the de facto standard.
Contact Center 2.0: The Rise of Collaborative Contact Centers
Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences.
5 Ways to Change a Toxic Call Center Environment
a toxic call center is hurtful to customers, employees, and your bottom line. When customers call in, they’re hoping to connect with an actively engaged team that’s ready, willing, and capable of providing the service they expect.
The Total Economic Impact™ Of RingCentral Contact Center (Forrester TEI Study)
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more. Enhanced capabilities.
CONTACT CENTER 2.0: TOMORROW’S SOLUTIONS FOR TODAY’S CUSTOMERS
It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being.
Intelligent Automation in Life Sciences
Facing a slew of challenges from changing regulations to business models, life sciences companies are rapidly adopting intelligent automation to do more with less manual intervention. Learn the market trends and growth potential of intelligent automation in life sciences with this report.
Pharma’s Transformation Through Automation
Pharma organizations are benefiting from massive operational improvements, optimized costs, and greater staff retention—all thanks to Robotic Process Automation (RPA). Download this eyeforpharma white paper to find out how they’re successfully using RPA and how you can get started.
SSON’S “How To” Guide to Intelligent Automation
Leading life sciences organizations are seeing producitivty surge with Robotic Process Automation (RPA) and AI. Get SSON’s “How-to Guide to Cognitive Automation” to learn how intelligent automation helps you find more value in data, the critical first steps to implementation, and key use cases.
