Successful WiFi 6 Deployment to Customer Homes

More and more smart home devices are entering the market every day. At the rate consumers are adopting new technologies, we anticipate seeing up to 32 connected devices per smart home by 2025*. In light of this, CSPs need to rethink their business model with the smart home user in mind. Smart home technologies depend on fast and reliable connectivity, […]

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OpenSync: A Brand-Agnostic Delivery Framework for the Modern Connected Home

Connectivity is essential to the modern home. But consumers want more than reliable WiFi. They expect not only high-quality network performance but also personalized, rich services. And they want these services delivered quickly and seamlessly. As the smart home transforms and the home network becomes more intelligent—and more congested—Original Design Manufacturers (ODMs) and Communications Services Providers (CSPs) need to be […]

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Plume’s Intuitive Solution Provides a Game-Changing Experience for MCTV Customers

As an organization that prides itself on its has an organization that prides itself on its high-touch customer service, MCTV was concerned about the volume of customer feedback related to poor WiFi signal and equipment issues. MCTV turned to Plume for a solution that would help them exceed their customers’ expectations. This case study details how MCTV successfully leveraged Plume […]

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The Smart Home Report 2019: How Optimisation, Security and Personalisation are Shaping Smart Home 2.0

First came the connected home. Next came Smart Home 1.0, as consumers began to adopt, use, and become accustomed to connected smart devices. We are now on the verge of Smart Home 2.0, as devices and software work together seamlessly to understand human and household context and generate hyper-personalized experiences. The Smart Home 2.0 will be powered by a cloud-based, […]

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CSPs Can Secure Their Profitability in 2021 By Utilizing the Power of Wi-Fi 6 for Smart Homes

In this report, Beecham Research’s CEO Robin Duke-Woolley examines how the first and only self-optimising, whole-home WiFi technology is delivering ISPs an increase of up to $15 smart home related ARPU. The top 2 CSPs in the USA and two of the largest fixed-line providers in Europe have switched to this technology and are also seeing their NPS scores boosted […]

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Drive Conversational Experiences For A Future-Ready Customer Support Strategy

The uncertainty surrounding the global pandemic has highlighted the urgent need for organizations to not only better understand their customers, but also meet and exceed customer expectations. Customer support teams in particular now have the perfect opportunity to get personal in today’s digital age by leveraging technology to transform customer relationships. Intercom commissioned Forrester Consulting to conduct a survey which […]

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Driving Strategic Value with IBM Sterling Supply Chain Business Network

Modern B2B integration is critical to increasing revenue, speeding up time to market and improving efficiencies. That is why many enterprises have opted for cloud B2B integration and have chosen IBM Sterling Supply Chain Business Network. Read this IDC report to learn how you can realize benefits over a three-year period like:• More than $4 in business benefits from each […]

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Modernizing B2B Order Management for the Commerce of Tomorrow

Businesses with modern, integrated technology and a digital-first mentality are much better prepared to quickly assess and respond to the challenges of digital commerce; they are more resilient. In this paper, you’ll explore: • The ways in which B2B sellers are challenged to evolve their order management to be agile and best serve the customer• Benefits of using a dedicated […]

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