Articles By: RingCentral
3 Ways to Use Digital Communication Channels for Collections
Today’s mortgage servicers must embrace digital technologies to remain competitive. Leveraging an omnichannel contact center with advanced analytics is a huge step toward digital transformation and the sort of operational efficiency that gives mortgage servicers a competitive edge, especially in the area of collections.
RingCentral Research: The Future of State and Local Communications and Collaboration Strategies
For many state and local government agencies, the global health crisis spurred a worst-case communications scenario. Not only were government agencies mostly unprepared to support a high number of remote workers, the legacy, on-premises communications infrastructure that supports them was exposed as incapable, irrelevant, and inaccessible to the people forced into remote work situations.
What Your Business Needs for a Hybrid and Remote-First Workplace
The pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the new environment, with many juggling their personal lives and work obligations more than ever before. It was a monumental shift that tested our agility and resilience.
Next-Gen Cloud Contact Centers for Dummies
What can a modern contact center do for you? Learn how to elevate your customer experience, boost agent productivity, and reduce costs. Check it out in our eBook.
Why it Pays to Have a Single Vendor for Cloud Communications and Contact Center
How many vendors do you use, or are planning to use, for your communications and customer service needs? If your answer is more than one, you’re likely suffering from high costs and unnecessary headaches.
What Your Employees Need to Keep Your Customers Happy
Just how happy are your employees? Do they enjoy their work? Do they often go above and beyond to ensure that your customers are happy? Perhaps more importantly, what do you do to maintain employee engagement? It’s not enough to assume a lack of complaints means you’re doing well.
Critical Capabilities for Unified Communications as a Service, Worldwide
This Critical Capabilities report aims to provide application leaders, as well as digital workplace decision makers, with an understanding of the relative strengths of UCaaS offerings from leading vendors. In each of the vendor write-ups, we identify regions in which the vendor operates, as well as areas in which each vendor has particularly strong operations.
2021 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide
Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides many of the same functions as premises-based unified communications (UC) solutions.
