Articles By: RingCentral

The State of Unified Communications in 2021 by Metrigy

Prepare for the future of work Resolve all your remote-work challenges with one cloud-based solution. Seamless UX. Contextual collaboration. Exceptional service. Everything integrated. This white paper reveals how to make it all happen and cut costs with some compelling, must-see stats.

Checklist: Managing Work-From-Home Contact Center Agents

Having remote business capabilities is more essential now than ever before. When teams operate remotely, they tend to lose their interpersonal connections and the ability to tackle unified responsibilities within the company. Fortunately, RingCentral well equipped to assist customers with adapting to remote work environments by utilizing cloud capabilities to provide functional collaborative systems.

Long Hold Times are Killing Your Customer Experience

90-seconds can feel like an eternity when you’re sitting on the phone waiting for help, or answering automated voice prompts, or even waiting for a response from an agent on live chat agent. So, the question is, what does that mean for your business and how can you handle hold time better in every part of your contact centre?

Metrigy Security: What to Look for in a UCaaS Provider

When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often overlooked, leading to potential risk from attack or unauthorized access to enterprise data. Now that hybrid and remote work is here to stay, business, security, and IT leaders should reassess the security of their cloud-based applications.

How to Connect Your Global Workforce With Unified Communications

Global success means being local everywhere, all the time Success in today’s world knows no boundaries. From tapping into new markets to reducing production costs or leveraging regionally dispersed talent, going global offers powerful and attractive benefits.

RINGCENTRAL HEALTHCARE CLAIMS MANAGEMENT

How did Healthcare Claims Management get a whopping 441% ROI in just 2.4 months? Flexibility. Efficiency. Savings. Find out how switching to cloud communications modernized Healthcare Claims Management—virtually overnight.

The Future of Member Engagement is Digital: RINGCENTRAL.COM

When consumers interact with their preferred brands, their experiences are often personalized and contextualized. When those same people contact their healthcare payers, however, the picture usually looks very different. During most encounters with payers, individuals provide their member ID number, and the agents treat them transactionally.

Unified Communications as a Service for Dummies

As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud.