Articles By: RingCentral
Excelling in the Experience Economy
As companies build out their Systems of Experience™, CIOs and technology executives must ensure these systems are hyper-personalized for customers and employees and tailor them to address changing behaviors and expectations. Companies that fail to make this pivot will lose out.
How to Do Business Like a Shark
According to data from the US Bureau of Labor Statistics, about 20% of US small businesses fail within the first year. By the end of their fifth year, roughly 50% have faltered. After 10 years, only around a third of businesses have survived.
2021 State of Hybrid Work Report
It’s clear that employees and business owners have been forced to become comfortable with change. Businesses across multiple industries, including professional services and retail, have learned to adapt to new environments, shifting from in-office to remote. Now, almost a third of businesses have already returned to the office.
A Spotlight on Small Business Success Stories
Five case studies of real-life companies winning with RingCentral.
The Future of Customer Experience
The evolving customer experience landscape Laura’s bill arrived without warning, feeling heavier than usual. her energy bill was at least double what it should have been. She stared at the number, trying to work out where here increased energy usage had come from.
Unify Your Communications
A unified communications platform elevates employee productivity and experience while also boosting your customer experience.
Communication Matters: How Employee Empowerment Impacts Brand Experience
In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond the walls of their department and become brand ambassadors, aware that everything they do on the job impacts CX.
