The RingCentral “2020 Retail CX + EX Report,” conducted by CITE Research, surveyed 1,000 retail employees (frontline workers and corporate) and 4,000 shoppers in four countries (US, CA, UK, AU) on communication, collaboration, and engagement. Download the report and infographic to view key findings. If you’re interested in learning more about enabling seamless shopper and employee experiences within the retail […]

Review Gartner’s 2020 report for an in-depth and impartial analysis of today’s various UCaaS providers, which details: • Strengths and cautions of every vendor• Critical considerations for any solution• How RingCentral and other vendors are evaluated

The US healthcare industry is in the midst of an evolving value-based care focus—and for good reason. Focusing on better patient outcomes as a primary goal only serves to heighten the importance of efficiency. In turn, that focus on efficiency results in happier patients and less costly healthcare—a win-win situation for both patients and providers. Paramount to this pay-for- performance […]

In the following pages, we’ll discuss real-life scenarios where these powerful technologies have reimagined how care is delivered today. In each case, we’ll examine these scenarios from both the patient and provider perspective to show how the ideal patient experience drives better outcomes for each

More patients are using telehealth than ever before. However, that doesn’t mean that all of them are having a positive experience. Healthcare providers play an important role in improving the patient experience during telehealth visits. We’ve created a list of dos and don’ts for providers that will improve patients’ experience with telehealth.

With a public health crisis and an increase in demand for healthcare services, telehealth adoption rates have skyrocketed. Yet, there’s a difference between using a service because you want to do so and because you have to do so. As it turns out, patients quite enjoy using telehealth services. The statistics and comments from patients below illustrate how patients really […]

Rural patients often face challenges accessing healthcare. They tend to live far away from their doctors, making it difficult and costly to attend appointments. Telehealth services can change that, though; they make it easier and more convenient for rural patients to get the healthcare they need. This guide explains best practices to create a telehealth business model to reach rural […]

This free downloadable features sample business models for successful telehealth services to inspire healthcare providers. Offering telehealth services enables healthcare providers to reach new patients, and seize new revenue opportunities. We’ve assembled three sample business models, with accompanying examples of case studies, to give you a sense of how your practice could leverage telehealth services for new business models.