Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter. That expectation has carried over into the workplace, where employees have the same standards of service as they do for the businesses they patronize. Now more than ever, human resources departments […]

There is no shortage of challenges that companies and HR organizations now face as a result of COVID, and how to best evolve the employee experience is a question that has surfaced as a result. Everyone is trying to figure out what the employee experience looks like when working from home, back in the office, or a hybrid of the […]

Designing a support experience that enables you to have natural conversations with your customers regardless of channel sets up your organization to provide exceptional service both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult to later connect the dots and data and provide consistent conversational experiences. […]

During periods of economic instability and uncertainty, customer service leaders are faced with more than standard-fare challenges. These generally fall into three primary categories:• Lowering and prioritizing costs• Scaling for growth and finding creative ways to increase revenue• Retaining customers, who may be facing these same challenges Any of these are difficult on their own and may feel insurmountable when […]

Even in today’s uncertain economic climate, the demand for senior-level software engineers is on the rise. To attract and secure top candidates, companies must create a positive candidate experience throughout the hiring process. In this resource, Industrial-Organizational Psychologist Hayley Walton, MA, from CodeSignal’s Skills Evaluation Lab, provides research-backed best practices to improve candidate experience when using a technical assessment.

As the demand for skilled tech talent continues to rise, the role of software engineers in interviewing and assessing candidates has become increasingly important. However, the amount of time that engineers spend on recruitment-related tasks such as interviews, creating technical questions, and evaluating candidates is no longer sustainable. Recent research has shown that engineering managers can spend up to 15% […]

Despite the growing focus on diversity, equity, and inclusion (DE&I) in many companies, engineering continues to lag behind other job types. One major contributor to this ongoing problem is the bias-laden methods used in technical recruiting, such as traditional resume reviews and interviews, that fail to promote diversity. While early-career candidates from renowned universities like MIT are highly sought after […]

Have you ever applied for a job only to never hear back? Chances are, this experience made you less likely to recommend the organization to a friend—and to think twice before applying there again. This is just one example of how candidate experience, also known as candidate reactions, has major implications for your company’s hiring processes and beyond. In this […]