Building a Successful Smart Home Strategy
Smart homes are no longer a technology of the future. They’re here today, enabled by a wide variety of devices and services that consumers are embracing in growing numbers. And that’s bringing big changes—and challenges—for ISPs that have long offered standard, subscription based bundles of voice, video, and data services to their customers.
The Plume Advantage: Putting Adapt in Adaptive WIFI
Wi-Fi is the predominate way we connect to the Internet and access our mobile digital lives. Customer experience is directly proportional to the speed and reliability of the Wi-Fi connection, and the mobility of devices we use to consume content requires Wi-Fi to reach every corner of the home.
Delivering Innovative Customer Experience Requires Enterprisewide Agile Operations
In this report, IDC explains how to improve customer experiences by uniting back- and front-end using agile practices. IDC predicts that by 2024, 60% of investment in operational efficiency typically shift to investment in operational responsiveness to the market for services and customization.
Modernize for Customer Engagement With Red Hat
Businesses seek to benefit from every customer interaction with a real-time personalized experience across their marketing, customer service, fraud, and business operations teams. At the heart of these efforts is the modern customer engagement hub (CEH), which uses decision and integrated artificial intelligence(AI) models to react to events in real-time, fine-tuning each customer’s experience for every interaction with the business.
Digital Transformation Open Source Way
Digital transformation creates new possibilities for your business through innovative products and services, better ways of working, and nimble business models. Red Hat helps companies of all types with their digital transformation journeys. Along the way, we’ve identified 5 areas within an organization that must commit to change to affect long-term success.
Transformation Takes Practice
Why are so many digital transformation efforts failing? In this e-book, we’ll explore how open transformation— the process of probing, sensing, and responding in a collaborative, continuous cycle of discovery and delivery—leads to more meaningful outcomes in software development, product innovation, and more.
Teach Elephant to Dance: Exec Summary
Over time, enterprise applications can devolve into the stereotypical elephant—opaque, cumbersome, and slow to adapt to changes. These elephants can be trained to be nimble and transformative, as long as there is a clear vision of the final state and the people, process, and technology changes to support it.
An Open Approach to Digital Transformation
Digital transformation and innovation are top priorities for many organizations. Effective transformation requires innovation at the level of architecture, and organizations must center their activity on customer value. Analysts predict that 500 million new apps will be created by 2023, making optimization, cloud-native architecture, and agility essential for the future of digital innovation.
