Tracking and managing physical and virtual assets using separate systems of record is a time‑consuming, labor‑intensive, error‑prone chore. Read Eight Tips for Winning the IT Asset Management Challenge and find out how consolidating multiple solutions into a single system of record with ServiceNow enables you to: • Accurately track assets • Automate key reports to gain better visibility into asset […]

Many organizations spend 70‑80% of their IT budgets just running their existing infrastructure, leaving only 20‑30% for innovative projects. To shift this balance more towards innovation, companies are turning to ServiceNow Project and Portfolio Management (PPM) to improve alignment with business goals and increase the velocity of service improvement and delivery. Join us for this webinar, featuring Tony Catania, Senior […]

Provide better IT service delivery, more consistently, and with less effort This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: • A simple plan for defining and managing your services and building your single system of record in a CMDB • Best practices for incident, change, problem and asset management, reporting, and more • How to […]

What obstacles are keeping your IT service delivery team from succeeding? Do your users complain your service portal is difficult to use—driving down satisfaction and productivity? Is your service management team losing the battle against a growing backlog of tickets? If so, it’s time to evolve and upgrade your ITSM. Turn your service desk into a business function your company […]

The scope and value that IT Service Management (ITSM) provides information technology operations is increasing dramatically, according to a new research report from Enterprise Management Associates (EMA). And yet in some IT organizations legacy ITSM groups continue to be reactive rather than proactive and are losing credibility within the enterprise from failing to integrate with and support business concerns. This […]

Do you ever find yourself managing your help desk through emails and phone calls? Or a growing list of overdue incidents? Not only does a legacy service desk make your job more difficult, it causes your customers to lose patience. It’s time to automate. Allow your users to help themselves by implementing an automated service desk solution that will allow […]

How to Increase Business Value and Control IT Costs in a Constantly Accelerating World Many IT finance organizations struggle with cost visibility and transparency. Not only is it extremely difficult to track budgets and actuals, it’s even harder to tie these costs back to specific services. Yet, these services are how IT delivers business value. You may be able to […]

How to Increase Business Value, Improve Reliability, and Accelerate Delivery Today, IT is the engine that underpins enterprise innovation and productivity. IT is no longer a back‑office function—instead, IT is expected to run like any other business department, making and successfully executing investment decisions that maximize business returns, lower costs, and quicken time to value. While PMOs have to respond […]