Master Campaign: G2A Aberdeen Group Future of Support Research Report Content Title: Getting a Clear Picture of the Future of Support: 10 Ways Support Will Change in the Future Buyer Persona: G2A – IT Management Abstract: What will service and support be like in 2020? To answer that question, the Aberdeen Group took an in-depth look at emerging technologies and […]

Master Campaign: G2A Aberdeen Group Five Steps Future Support Checklist Brief Content Title: Five Steps to Reach the Future of Service and Support Buyer Persona: G2A – IT Management Abstract: The Aberdeen Group used their crystal ball of research to peer into the near future to see how the job of providing IT, customer and field service support will be […]

We all know that selling isn’t a patchwork of cheesy closing techniques and annoying high-pressure tactics. True salespeople follow very specific steps and stages to leave customers feeling happy and helped. “If you know the exact process of selling and can apply it correctly, you will succeed. It’s that easy.” Mike Kaplan was the #1 closer in his industry and […]

If you’re like everyone else on the planet, you’ve failed to accomplish a goal at some point. It’s not that you lack commitment. You probably just didn’t have a great launch plan in place. “An effective launch strategy can make a gigantic impact on your business.” In this engaging excerpt, Jason SurfrApp, entrepreneur and creator of IWearYourShirt, shares his eight […]

Download this Harvard Business Review brief, to explore the framework of Blue Ocean Strategy and how to improve leadership and performance by tapping the talent that already exists in your organization. Download the brief to learn: • How to open an ocean of new market space • Why strategy and leadership are inseparable • What makes disengaged employees a top […]

How do you make a struggling employee great, or turn a high-performer into a true corporate superstar? By offering coaching. The new white paper, The Coaching Playbook, provides you with an in-depth breakdown on how coaching improves employee performance at every level of your company, as well as what to look for in a coach, and most importantly, how it […]

Forget the conventional wisdom – increasing employee engagement does not mean increasing salaries. So how exactly, then, can executives achieve a happy, motivated team? By offering simple free or low-cost perks! In the new infographic, Whistle While You Perk, you’ll uncover the hidden truth about engagement – that employees don’t necessarily want more money. They’d rather have a flexible lifestyle […]

Take a look around you. Is everyone wearing the same outfit and haircut? Not likely. Our communication styles and preferences are also pretty unique. If you want people to listen, you’ve got to pay attention to what makes them different. “The cardinal rule for effective communication is to know your audience.” This brief by Charlie Gilkey of Productive Flourishing identifies […]